Policies

We gladly accept:       ·        VISA ·        MasterCard ·        Discover ·        American Express ·        Business Check or money order If customer pays by check or money order, we will not ship the item(s) until we receive and process the payment.  (This usually takes about 3-5 business days.)  Once the payment clears, we will ship your order on the following business day.  30-DAY MONEY-BACK SATISFACTION GUARANTEE We offer a 30-day money-back guarantee only on items that have a “30-Day Money-Back” logo.  When processing a Money-Back Guarantee: 1.      We refund the full purchase price of the item, minus any shipping and exchange fees. 2.      The customer is responsible for the return shipping charges. 3.      We must receive the merchandise in the same condition as it was when you received it.  Custom orders are not refundable.     ·        The flat-rate shipping charge includes S/H and insurance.  ·        We ship to all 48 states in the continental US.  However, we cannot ship to a P.O. Box or a military address.  ·        We ship your purchase within 1-2 business days after you have checked out ·        We use standard shipping with FedEx Ground  ·        Delivery usually takes between 2 and 10 days.  ·        If you do not get your shipment within two business days, please notify us via email, and we will send you your FedEx.com tracking number.  Please include your invoice number and the date of purchase in your email.    ·        It may take up to 24 hours for the tracking number to be activated within FedEx’s system. For additional information on shipping, Email us info@designerseating.com   DAMAGES If the item arrives damaged, you must notify us within 10 days of when the package was received, and we will set up a return of your product.  Once we get the item back, we will either: A.     Ship a replacement, if we have one in stock, or: B.     We will notify you that the item is not in stock, and refund the entire purchase price of the order, including shipping.